Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling foreign exchange transactions, and promoting our products and services.
Key Responsibilities:
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements
- Establishing yourself as a travel money ambassador and providing support and advice on great Travelex products and services
- Engaging with customers to process all foreign exchange transactions accurately and efficiently
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
Requirements:
- Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily
- Great communicator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs
- Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel
About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever
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