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Customer Insights Strategist

2 months ago

Stockport, Stockport, United Kingdom Harnham Full time £70,000

Harnham is seeking a Customer Insights Manager to join their team in Stockport. The role involves working 2 days a week on-site with the company, which provides private health and life insurance to members. The successful candidate will be responsible for gathering insights from surveys and complaints and delivering actionable recommendations. Key responsibilities include conducting or commissioning research to offer valuable insights for businesses, optimising customer journeys to enhance advocacy, loyalty, and customer experience, and analysing Voice of customer and speech analysis. If you have a passion for customer insights and analytics, this could be the perfect opportunity for you to make a real impact.