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Customer Experience Strategist

1 month ago

Stockport, Stockport, United Kingdom Harnham Full time

Customer Insight Manager

Harnham is partnering with a leading UK-based company to provide private health and life insurance to its members. The company partners with businesses to offer this benefit to their employees.

The Role:

As a Customer Insight Manager, you will be responsible for:

  • Providing actionable insights into end-to-end customer journeys
  • Gathering and analysing data from surveys and complaints to deliver valuable insights
  • Conducting or commissioning research to inform business decisions
  • Optimising customer journeys to enhance advocacy, loyalty, and customer experience
  • Analysing Voice of Customer and speech analysis data

Requirements:

Mentoring experience

Strong analytical and problem-solving skills

Desirable: experience with Matillion

Interview Process:

A two-stage process