Customer Experience Champion
2 days ago
Vitality Corporate Services Limited is seeking an experienced Customer Retention Adviser to join their team.
As a key member of the retention team, you will be responsible for delivering exceptional customer service and driving business growth through effective retention strategies.
The successful candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment.
We offer a competitive salary range of £25,500 - £43,500 per annum, depending on experience, plus up to an extra £18,000 per annum OTE (On-Target Earnings) based on performance.
In addition to your base salary, you will receive a 25% basic salary increase after 6 months, holiday allowance, and the option to buy or sell up to 5 days each holiday year.
You will work Monday to Friday, 09:00-17:30, with one late shift per week until 19:00. The role also involves working from our Stockport office two days per week.
Key responsibilities include:
- Delivering exceptional customer service and resolving customer complaints
- Developing and implementing effective retention strategies to drive business growth
- Working closely with internal stakeholders to understand customer needs and preferences
- Monitoring and reporting on customer satisfaction and retention metrics
To succeed in this role, you will need:
- A strong understanding of customer needs and preferences
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking to take your career to the next level, please submit your application.
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