Customer Experience Champion

2 days ago


Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

Vitality Corporate Services Limited is seeking an experienced Customer Retention Adviser to join their team.

As a key member of the retention team, you will be responsible for delivering exceptional customer service and driving business growth through effective retention strategies.

The successful candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment.

We offer a competitive salary range of £25,500 - £43,500 per annum, depending on experience, plus up to an extra £18,000 per annum OTE (On-Target Earnings) based on performance.

In addition to your base salary, you will receive a 25% basic salary increase after 6 months, holiday allowance, and the option to buy or sell up to 5 days each holiday year.

You will work Monday to Friday, 09:00-17:30, with one late shift per week until 19:00. The role also involves working from our Stockport office two days per week.

Key responsibilities include:

  • Delivering exceptional customer service and resolving customer complaints
  • Developing and implementing effective retention strategies to drive business growth
  • Working closely with internal stakeholders to understand customer needs and preferences
  • Monitoring and reporting on customer satisfaction and retention metrics

To succeed in this role, you will need:

  • A strong understanding of customer needs and preferences
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking to take your career to the next level, please submit your application.



  • Stockport, Stockport, United Kingdom Harnham Full time

    Job DescriptionAs a Customer Experience Strategist at Harnham, you will lead a team responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys and other data sets to optimise customer journeys and enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech...


  • Stockport, Stockport, United Kingdom Harnham Full time

    Customer Insights Manager Role:We are seeking an experienced Customer Insights Manager to lead our team in providing end-to-end customer experience optimisation.About the Role:As a Customer Insights Manager, you will be responsible for gathering insights from surveys and diverse data sets to enhance customer advocacy, loyalty, and experience.Key...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz training and leadership programmes Platinum Plus Rewards Scheme Colleague Car Purchase Scheme Eye care...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a highly motivated and efficient Customer Experience Ambassador to join our flagship dealership in Stockport.Key Responsibilities:Engage with customers as they visit the dealership, directing them to the relevant department.Take responsibility as the Dealership Host to cater to the customers' needs.Ensure a luxury premium service is delivered...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom Harnham Full time

    Customer Insight ManagerHarnham is partnering with a leading UK-based company to provide private health and life insurance to its members. The company partners with businesses to offer this benefit to their employees.The Role:As a Customer Insight Manager, you will be responsible for:Providing actionable insights into end-to-end customer journeysGathering...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a highly motivated and organized Weekend Showroom Host to join our team at LSH AUTO in Stockport.Key Responsibilities:Engage with customers as they visit the dealership, directing them to the relevant department.Take responsibility as the Dealership Host to cater to the customers' needs.Ensure a luxury premium service is delivered throughout...


  • Stockport, Stockport, United Kingdom Stagecoach Group Full time

    Job Title: Head of PropositionAbout the Role:We are seeking an experienced and innovative leader to join our team as Head of Proposition. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer value proposition, improving the overall customer experience, and leading the digital product...


  • Stockport, Stockport, United Kingdom Stagecoach Group Full time

    Job Title: Head of PropositionAbout the Role:We are seeking an experienced and innovative leader to join our team as Head of Proposition. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer value proposition, improving the overall customer experience, and leading the digital product...


  • Stockport, Stockport, United Kingdom Workingmums Full time

    Synergy and Excellence in SalesAbout the RoleWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Sytner Land Rover Stockport. As a Sales Executive, you will be the key point of contact for our customers, providing exceptional service and support throughout their car-buying journey.Key ResponsibilitiesCommunicate with...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a skilled Customer Experience Specialist to deliver exceptional handover experiences for our customers.This role involves working closely with customers to ensure a seamless handover process, from point of sale to customer collection.The ideal candidate will have creative experience in delivering outstanding customer services and a natural...


  • Stockport, Stockport, United Kingdom Harnham Full time £60,000 - £70,000

    Customer Insights Manager Opportunity Harnham is partnering with a well-established health insurance brand to find a skilled Customer Insights Manager to lead the team in optimizing customer experiences. The ideal candidate will gather insights from various data sources, including surveys, to enhance customer journeys, advocacy, and loyalty. Using...


  • Stockport, Stockport, United Kingdom RecruitmentRevolution Full time

    Role Overview:We are seeking a skilled and customer-focused individual to join our team as a Vehicle Handover Customer Specialist.This role offers a unique opportunity to develop your career and provide exceptional customer service in a fast-paced showroom environment.About the Role:Provide accurate information to customers, ensuring a seamless vehicle...

  • Sales Assistant

    3 weeks ago


    Stockport, Stockport, United Kingdom HSL Chairs Full time

    Job Title: Sales Assistant - Customer Experience SpecialistAbout the Role:We are seeking a highly skilled Sales Assistant to join our team at HSL Chairs. As a Sales Assistant, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive experience when interacting with our products.Key Responsibilities:*...


  • Stockport, Stockport, United Kingdom UK Biobank Limited Full time

    Job OverviewUnlocking Health OpportunitiesAt UK Biobank, we're pioneering new pathways in healthcare, believing that everyone deserves to live a longer and more fulfilling life.We're a team driven by a shared vision to make a meaningful difference to millions of people worldwide.Key ResponsibilitiesContribute to the development of innovative healthcare...


  • Stockport, Stockport, United Kingdom Trust Ford Full time

    About This RoleWe're part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.We like the people we work with and respect how good they are at their jobs. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the...


  • Stockport, Stockport, United Kingdom Stockport Homes Group Full time

    We are a values-driven organisation committed to achieving our mission of 'One team, transforming lives', while being entrepreneurial and maximising the value of our resources.This role involves providing a customer-focused housing management service within a designated neighbourhood, meeting the aims and objectives of Stockport Homes Group.As a Housing...