Customer Experience Strategist

4 weeks ago


Stockport, Stockport, United Kingdom Harnham Full time
Job Description

As a Customer Experience Strategist at Harnham, you will lead a team responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys and other data sets to optimise customer journeys and enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

Key Responsibilities
  • Lead a team to provide insights on end-to-end customer journeys
  • Analyse VoC and Speech Analytics data using qualitative and quantitative methods
  • Optimise customer journeys to enhance advocacy, loyalty, and customer experience

Requirements
  • Strong experience in the customer insights space
  • Line management experience preferable

Benefits
  • £60,000-£70,000 (dependent on experience)

How to Apply
Please register your interest by sending your CV to Harnham via the provided link

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