Director of Customer Experience Innovation

1 week ago


Stockport, Stockport, United Kingdom Stagecoach Group Full time

Job Description

We are seeking a Director of Customer Experience Innovation to lead our efforts in enhancing the customer value proposition, improving the overall customer experience, and driving innovation in the public transport sector.

This is a 'sleeves up' role offering the opportunity to develop and maintain target customer journeys for the 'on bus' and 'off-bus' experience, identifying key pain points and opportunities to enhance the customer experience.

The ideal candidate will have experience and be able to demonstrate success in leading the end-to-end development of innovative propositions and products, taking these from market research and ideation to launch, and post-launch analysis ensuring alignment with business goals and customer needs.

Key Responsibilities:

  • Lead cross-functional teams to identify and prioritize customer experience improvements
  • Develop and implement strategic plans to enhance the customer value proposition
  • Collaborate with stakeholders to drive innovation and digital transformation
  • Analyze customer data to inform product development and marketing strategies

Requirements:

  • Proven track record of delivering customer experience innovations in the public transport sector
  • Experience in leading cross-functional teams and collaborating with stakeholders
  • Strong analytical skills and ability to interpret complex data sets
  • Excellent communication and interpersonal skills

What We Offer:

  • Salary: £85,000 - £100,000 per annum (dependent on experience)
  • Defined Contribution pension scheme with employer contributions
  • Death in Service cover
  • 5 weeks holiday plus bank holidays
  • A Stagecoach Bus travel pass for you and a companion
  • Access to the Hapi platform with retail and leisure discounts
  • Private medical insurance
  • Access to our Employee Assistance Program


  • Stockport, Stockport, United Kingdom UK Biobank Limited Full time

    Job OverviewUnlocking Health OpportunitiesAt UK Biobank, we're pioneering new pathways in healthcare, believing that everyone deserves to live a longer and more fulfilling life.We're a team driven by a shared vision to make a meaningful difference to millions of people worldwide.Key ResponsibilitiesContribute to the development of innovative healthcare...


  • Stockport, Stockport, United Kingdom Harnham Full time

    Job DescriptionAs a Customer Experience Strategist at Harnham, you will lead a team responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys and other data sets to optimise customer journeys and enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: International Sales DirectorJob Summary:We are seeking an experienced International Sales Director to join our team at House of Fashion Associates Ltd. The successful candidate will be responsible for driving and delivering profitable sales in defined international territories.Key Responsibilities:Develop and implement sales and customer...


  • Stockport, Stockport, United Kingdom Harnham Full time

    Customer Insights Manager Role:We are seeking an experienced Customer Insights Manager to lead our team in providing end-to-end customer experience optimisation.About the Role:As a Customer Insights Manager, you will be responsible for gathering insights from surveys and diverse data sets to enhance customer advocacy, loyalty, and experience.Key...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a highly motivated and efficient Customer Experience Ambassador to join our flagship dealership in Stockport.Key Responsibilities:Engage with customers as they visit the dealership, directing them to the relevant department.Take responsibility as the Dealership Host to cater to the customers' needs.Ensure a luxury premium service is delivered...


  • Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

    About the RoleWe are seeking an experienced Customer Experience Manager to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of customer needs.This hybrid role requires 2 days of work in the office, where you will be part of our Protection team within the D2C Life...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a Customer Experience Specialist to work within our flagship dealership in Stockport.This is a full-time position of 40 hours with a salary of £24,232 plus bonus.Benefits:Colleague Referral Scheme (£500 - £1000)• A range of Mercedes Benz training and leadership programmes• Platinum Plus Rewards Scheme• Colleague Car Purchase Scheme•...


  • Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

    Vitality Corporate Services Limited is seeking an experienced Customer Retention Adviser to join their team.As a key member of the retention team, you will be responsible for delivering exceptional customer service and driving business growth through effective retention strategies.The successful candidate will have excellent communication skills, a strong...


  • Stockport, Stockport, United Kingdom Workingmums Full time

    Synergy and Excellence in SalesAbout the RoleWe are seeking a highly motivated and customer-focused Sales Executive to join our team at Sytner Land Rover Stockport. As a Sales Executive, you will be the key point of contact for our customers, providing exceptional service and support throughout their car-buying journey.Key ResponsibilitiesCommunicate with...


  • Stockport, Stockport, United Kingdom Stagecoach Group Full time

    About UsStagecoach Group is a leading transportation company dedicated to delivering exceptional customer experiences and driving innovation in the public transport sector.


  • Stockport, Stockport, United Kingdom LSH AUTO Full time

    We are seeking a skilled Customer Experience Specialist to deliver exceptional handover experiences for our customers.This role involves working closely with customers to ensure a seamless handover process, from point of sale to customer collection.The ideal candidate will have creative experience in delivering outstanding customer services and a natural...


  • Stockport, Stockport, United Kingdom Harnham Full time £60,000 - £70,000

    Customer Insights Manager Opportunity Harnham is partnering with a well-established health insurance brand to find a skilled Customer Insights Manager to lead the team in optimizing customer experiences. The ideal candidate will gather insights from various data sources, including surveys, to enhance customer journeys, advocacy, and loyalty. Using...


  • Stockport, Stockport, United Kingdom Toyota Full time

    About ToyotaFrom its humble beginnings, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.We are constantly evolving, with a genuine commitment to Customer Satisfaction and a...


  • Stockport, Stockport, United Kingdom RecruitmentRevolution Full time

    Role Overview:We are seeking a skilled and customer-focused individual to join our team as a Vehicle Handover Customer Specialist.This role offers a unique opportunity to develop your career and provide exceptional customer service in a fast-paced showroom environment.About the Role:Provide accurate information to customers, ensuring a seamless vehicle...


  • Stockport, Stockport, United Kingdom Abbott Laboratories Full time

    Unlock Your Potential as a Senior Sales Director in the UK and IrelandWe are seeking an exceptional Sales Leader to drive growth and success for our Rapid Diagnostics – Infectious Disease division in the UK and Ireland.About the Role:This is a fantastic opportunity for a seasoned sales professional to lead our regional commercial team and collaborate...

  • Product Manager

    1 day ago


    Stockport, Stockport, United Kingdom Manchester Digital Full time

    We are seeking an experienced Product Manager to lead our product development and innovation efforts at Cheshire Datasystems Limited, a leading software development house in the UK.As a Product Manager, you will be responsible for driving the development of cutting-edge products that meet evolving market needs. You will leverage data and analytics to make...


  • Stockport, Stockport, United Kingdom House of Fashion Associates Ltd Full time

    Job Title: International Sales Director for Textiles and BeddingWe are seeking an experienced International Sales Director for Textiles and Bedding to join our team at House of Fashion Associates Ltd. The successful candidate will be responsible for leading the sales strategy and development for the textiles and bedding sector across Europe, the US, and...


  • Stockport, Stockport, United Kingdom Scot Lewis Associates Limited Full time

    Role OverviewWe are seeking a highly experienced and skilled Senior Software Development Director to join our team at Scot Lewis Associates Limited. This role will provide an exceptional opportunity for the right candidate to make a significant impact on our organization.About the RoleThe Senior Software Development Director will be responsible for leading...