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Customer Experience Manager

1 month ago

Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time
About the Role

We are seeking an experienced Customer Experience Manager to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of customer needs.

This hybrid role requires 2 days of work in the office, where you will be part of our Protection team within the D2C Life Department.

Key Responsibilities:
  • Develop and maintain a deep understanding of our customers' needs and preferences.
  • Collaborate with colleagues to provide high-quality products that meet customer expectations.
  • Maintain a customer-centric approach in all interactions, ensuring exceptional service delivery.

In this role, you will have the opportunity to make a real impact on our customers' experiences. If you are passionate about providing world-class customer service and have a talent for building strong relationships, we would love to hear from you.

Benefits:
  • A competitive salary range: £35,000 - £50,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development opportunities to enhance your skills and knowledge.
Requirements:
  • Strong customer service background, preferably in a related industry.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.