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Customer Insight Manager

1 month ago

Stockport, Stockport, United Kingdom Harnham Full time

Job Description

We are seeking a highly skilled Customer Insight Manager to join our team at Harnham. As a key member of our organisation, you will be responsible for providing valuable insights into end-to-end customer journeys.

The Role

  • Deliver actionable insights from customer surveys and complaints
  • Conduct research to identify opportunities for customer experience improvement
  • Optimise customer journeys to enhance advocacy, loyalty, and overall customer experience
  • Analyse Voice of Customer and speech analysis data

Requirements

We are looking for a candidate with experience in mentoring, insight and analytics, and preferably Matillion. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

Interview Process

A 2-stage interview process will be conducted to assess your skills and experience.