Customer Insights Manager

1 month ago


Stockport, Stockport, United Kingdom Harnham Full time £60,000 - £70,000

Customer Insights Manager

Stockport (Hybrid – 2x Days a Week in Office)

£60,000-£70,000

About the Role

Harnham is seeking a seasoned Customer Insights Manager to lead the team in end-to-end customer experience optimisation. As a key member of the team, you will be responsible for gathering insights from surveys and disparate data sets to enhance advocacy, loyalty, and customer experience.

Key Responsibilities

  • Lead a team responsible for providing insights on end-to-end customer journeys
  • Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods
  • Develop and implement strategies to optimise customer journeys

Requirements

  • Strong experience in the customer insights space
  • Line management experience preferable (but not essential)

What We Offer

  • Competitive salary of £60,000-£70,000 (dependent on experience)

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page



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