Customer Insights Manager
1 month ago
Customer Insights Manager
Stockport (Hybrid – 2x Days a Week in Office)
£60,000-£70,000
About the Role
Harnham is seeking a seasoned Customer Insights Manager to lead the team in end-to-end customer experience optimisation. As a key member of the team, you will be responsible for gathering insights from surveys and disparate data sets to enhance advocacy, loyalty, and customer experience.
Key Responsibilities
- Lead a team responsible for providing insights on end-to-end customer journeys
- Analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods
- Develop and implement strategies to optimise customer journeys
Requirements
- Strong experience in the customer insights space
- Line management experience preferable (but not essential)
What We Offer
- Competitive salary of £60,000-£70,000 (dependent on experience)
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page
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