B2B Partner Services Team Supervisor

3 weeks ago


Glasgow, Glasgow City, United Kingdom Three UK Full time
Role Overview

The Business Partner Support Team Coordinator will be responsible for leading and managing a team of Business Partner Support Executives. This team is dedicated to delivering exceptional service and assistance to B2B Partners, enabling them to effectively serve their customers on the Three network.

Key Responsibilities

  • Guide and mentor a team of approximately 6-8 members to enhance performance and streamline daily operations.
  • Ensure Partner satisfaction by cultivating strong relationships with key Partner contacts, fostering a deep understanding of their business needs to provide valuable support.
  • Establish and achieve monthly performance targets as defined by the business, focusing on various experiential metrics.
  • Monitor ongoing Partner satisfaction and Net Promoter Score (NPS), proactively addressing feedback to enhance overall Partner experience.
  • Keep the team informed and trained on new offerings, marketing initiatives, and operational updates to guarantee knowledgeable support for partners.
  • Prepare and present performance updates to different levels of management, ensuring all stakeholders are appropriately engaged.

Qualifications

Ideal Candidate Profile

  • Proven experience in leading and organizing a team effectively.
  • Background in providing exceptional operational support within a telecommunications environment, preferably in B2B.
  • Demonstrated success in managing complex customer and Partner relationships within the B2B telecommunications sector.
  • Strong communication and teamwork skills across various functions.
  • Able to thrive in a dynamic environment, making informed decisions under pressure.

Benefits

  • Competitive salary starting at £24,960, with variations based on experience and role.
  • Annual performance-based bonus and a flexible allowance for additional benefits or salary enhancement.
  • Hybrid working model, allowing a blend of home and office work.
  • Generous leave policy including 28 days of annual leave, 8 bank holidays, and 3 personal days, increasing with tenure.
  • Comprehensive benefits package including Private Medical Insurance, Life Assurance, and Income Protection.
  • Complimentary mobile phone package with unlimited sim-card.
  • Additional perks and benefits.

At Three, we pride ourselves on our diverse and inclusive culture. We value each individual for their unique contributions and are committed to creating an environment where everyone feels they belong. We encourage applications from all backgrounds and are dedicated to equality in employment.

We are also a Disability Confident Committed Employer. If you require any reasonable adjustments during the application process, please inform us.

Our standard working arrangement includes a hybrid model, combining office and home-based work, with flexible core hours.



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