Head of Community Expansion

3 weeks ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Join Our Team as a Head of Community

NUTS Finance is a blockchain development lab focused on creating the building blocks to enable financial applications on the blockchain. We are searching for a Head of Community to lead our community expansion strategy.

About the Role

We are looking for a highly motivated and experienced professional to lead our community growth strategy. The ideal candidate will have a proven track record of community building, customer success, and a deep understanding of web3 culture.

Key Responsibilities
  • Design, lead, and manage the overall community growth strategy
  • Work closely with Founders to define community growth targets and implement execution tactics
  • Proactively scale and develop the community moderator team in order to integrate them with internal growth strategies and functions
  • Design and implement creative programs to attract and establish a sustainable community contributor program
  • Design ways to grow and maintain community traction and awareness via Discord servers and various social media channels
  • Engage and build rapport with high-valued community members, contributors, and users
  • Collaborate closely with Growth & Product teams by sharing community insights and feedback
  • Flexibility to travel and attend global industry-leading conferences
Requirements
  • 3+ years of experience in customer acquisition and/or customer success roles, preferably within crypto or SaaS sectors, with a proven track record of customer service management
  • Proficient in social media channel management
  • Excellent community engagement and desire to drive customer success
  • Experience with handling high-pressure cases such as customer complaints and/or service outage
  • Ability to de-escalate and handle hostile interactions with community members and customers
  • High agency and ability to work effectively in a remote setting and adapt to a rapidly changing environment
  • Preference will be given to candidates with experience founding a company or building side projects in the crypto/Web3 space
What We Offer
  • High autonomy and remote work flexibility
  • Excellent career development opportunities in a rapidly accelerating industry
  • Competitive salary
  • Discretionary performance bonus: up to 15% of annual salary

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