Customer Service Representative

4 weeks ago

Neath, Neath Port Talbot, United Kingdom Calor Gas Full time

Calor Gas is dedicated to providing exceptional customer service and ensuring our customers' safety, warmth, functionality, and well-being.

Our Customer Experience team is seeking a motivated and engaging Customer Service Advisor Level 1 to serve as the primary point of contact for external customers through phone calls and written correspondence. The ideal candidate will effectively resolve customer inquiries on the first contact whenever possible.

Key Responsibilities
  • Conduct initial risk assessments and make prompt decisions to resolve customer issues.
  • Adhere to established quality standards, targets, and service levels.
  • Maintain accurate records by logging and tracking all interactions in the CRM system.
  • Manage customer accounts efficiently, ensuring timely and accurate processing of requests to minimize rework.
  • Respond empathetically to complaints or concerns, conduct thorough research, resolve issues within defined parameters, and propose informed solutions to effectively address customer needs.
  • Collaborate effectively as part of a team, providing support to colleagues, Team Leaders, and other departments when required.
  • Contribute to achieving and maintaining team performance goals.
Qualifications
  • Excellent communication and interpersonal skills.
  • Strong sense of ownership and accountability.
  • Highly organized and able to thrive in a fast-paced environment.
  • Exceptional attention to detail.
  • Proficient IT skills.

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