Engineering Operations Supervisor

3 weeks ago


Exeter, Devon, United Kingdom Metro Rod Full time

Technical Operations Supervisor

Company Overview

Salary: Competitive based on experience + benefits

Metro Rod is a prominent player in the drainage maintenance sector, collaborating with various well-known brands across multiple industries including facilities management, social housing, and retail. With over four decades of experience, we pride ourselves on being a dynamic and expanding business within the Franchise Brands group.

Established in 1983, Metro Rod, along with its sister company Metro Plumb, specializes in drain clearance and maintenance services, primarily on a reactive basis. Our extensive network of franchisees ensures comprehensive coverage throughout the UK, delivering high-quality service and customer satisfaction.

Role Overview

We are seeking a knowledgeable individual in reactive drainage to assist the Branch Manager and Director in the daily operations of our franchise. This position is ideal for those with experience in both domestic and commercial drainage looking to transition into a more office-oriented role.

Key Responsibilities

  • Supervise the engineering team and oversee daily operations of the drainage services.
  • Act as the primary contact for escalations, technical challenges, project management, and larger scale operations.
  • Provide technical support and guidance to team members.
  • Collaborate with various teams to formulate project plans and timelines.
  • Monitor project progress and ensure compliance with deadlines.
  • Troubleshoot technical issues and devise effective solutions.
  • Plan and coordinate large-scale projects.
  • Process quotations and validate CCTV surveys, generating detailed reports.
  • Produce Risk Assessments and Method Statements (RAMS).
  • Assist in organizing vehicle maintenance and repairs.

Candidate Profile

  • Extensive experience in domestic and commercial drainage, including blockages and CCTV surveys.
  • Familiarity with drainage civil works is advantageous.
  • Strong communication skills and proficiency in computer applications.
  • Solid understanding of health and safety regulations.
  • Willingness to undertake relevant training courses.
  • Ability to produce comprehensive reports and documentation.
  • Excellent interpersonal skills with a capacity to motivate a team.
  • Proven ability to establish lasting working relationships within the organization.
  • Valid driving license.

What We Offer

  • 28 days of paid leave.
  • Pension scheme.
  • Opportunities for personal development.
  • Company vehicle and fuel card.
  • Branded uniform.
  • Continuous health and safety training and skill development.
  • Paid overtime and call-out availability.
  • Employee benefits scheme with discounts at various retailers.


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