Operations Supervisor for Technical Services

3 weeks ago


Exeter, Devon, United Kingdom Metro Rod Full time

Technical Operations Supervisor

Company Overview

Salary: £28-34K DOE + benefits

Metro Rod is a prominent player in the drainage and maintenance sector, collaborating with major clients across various industries including retail, property management, and social housing. With over 40 years of experience, we pride ourselves on our dynamic approach and commitment to quality service.

Founded in 1983, we specialize in drain clearance and maintenance, supported by a network of franchisees that ensures comprehensive coverage throughout the UK. Our reputation for excellence is built on years of reliable service and customer satisfaction.

Role Overview

We are seeking a knowledgeable individual to take on the role of Technical Operations Supervisor. This position is ideal for those with a background in reactive drainage who are looking to transition into a more office-oriented role while still providing essential support to the operational team.

Key Responsibilities

  • Oversee the engineering team and manage daily operations of the drainage service.
  • Act as the primary contact for escalations, technical challenges, and project management.
  • Provide hands-on support for repairs and maintenance as necessary.
  • Deliver technical guidance and mentorship to team members.
  • Coordinate with various teams to create and implement project plans.
  • Monitor project timelines and ensure compliance with deadlines.
  • Resolve technical issues and develop effective solutions.
  • Plan and execute large-scale projects.
  • Process and validate quotations and reports from CCTV surveys.
  • Assist in the organization of vehicle maintenance and repairs.

Candidate Profile

  • Proven experience in domestic and commercial drainage, including blockages and CCTV inspections.
  • Familiarity with drainage civil works is advantageous.
  • Strong communication skills and proficiency in computer applications.
  • Solid understanding of health and safety regulations.
  • Willingness to pursue relevant certifications.
  • Ability to produce detailed reports and documentation.
  • Excellent interpersonal skills and a positive attitude.
  • Capacity to foster strong working relationships within the team and the broader organization.
  • Valid driving license.

What We Offer

  • 28 days of paid holiday.
  • Pension scheme.
  • Opportunities for personal development.
  • Company vehicle and fuel card.
  • Branded uniform.
  • Ongoing training in health and safety and skill enhancement.
  • Paid overtime and on-call escalation options.
  • Employee benefits program with discounts at various retailers.


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