Technical Services Operations Lead

3 weeks ago


Exeter, Devon, United Kingdom Metro Rod Full time

Technical Operations Supervisor

Company Overview

Salary: £28-34K DOE + benefits

Metro Rod is a prominent player in the drainage and maintenance industry, collaborating with major brands across various sectors including Facilities Management, Social Housing, and Retail. With over 40 years of experience, we are a dynamic and rapidly growing organization, proud to be part of Franchise Brands.

Founded in 1983, Metro Rod, along with its sister company Metro Plumb, specializes in drain clearance and maintenance services, primarily on a reactive basis. Our extensive network of over 60 franchisees ensures comprehensive coverage across the UK, delivering exceptional service and customer satisfaction.

Role Overview

We are seeking a knowledgeable individual with experience in reactive drainage to assist the Branch Manager and Director in the daily operations of our franchise. This position is ideal for those with a background in domestic and commercial drainage who are looking to transition into a more office-oriented role.

Key Responsibilities

  • Supervise the engineering team and oversee the daily operations of the drainage business.
  • Act as the primary contact for escalations, technical challenges, project planning, and larger-scale operations.
  • Provide technical support and guidance to team members.
  • Collaborate with cross-functional teams to establish project timelines and objectives.
  • Monitor project progress to ensure compliance with deadlines.
  • Troubleshoot technical issues and propose effective solutions.
  • Plan and coordinate large-scale projects.
  • Process quotations and validate CCTV surveys, producing comprehensive reports.
  • Develop Risk Assessments and Method Statements (RAMS).
  • Assist in organizing vehicle maintenance and repairs.

Candidate Profile

  • Proven experience in domestic and commercial drainage, including blockages and CCTV surveys.
  • Familiarity with drainage civil works is advantageous.
  • Strong communication skills and proficiency in computer applications.
  • Solid understanding of Health and Safety regulations.
  • Willingness to undertake SSSTS and potentially SMSTS training.
  • Ability to produce detailed reports and documentation.
  • Excellent interpersonal skills with a confident and motivating demeanor.
  • Capability to foster strong working relationships within the franchise and broader organization.
  • Valid driving license.

What We Offer

  • 28 days of paid holidays.
  • Pension scheme.
  • Opportunities for personal development.
  • Company vehicle and fuel card.
  • Branded uniform.
  • Continuous Health & Safety and skills training.
  • Paid overtime and call-out availability.
  • Employee benefits scheme with discounts at various retailers.


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