Technical Services Supervisor
3 weeks ago
Technical Operations Supervisor
Company Overview
Salary: Competitive, based on experience + benefits
Metro Rod is a well-established leader in the field of drainage solutions, serving a diverse range of sectors including Facilities Management, Social Housing, Property Management, Retail, Industrial, and Leisure. With over 40 years of experience, we pride ourselves on our dynamic approach and commitment to quality service.
As a prominent player in the Waste & Water Services Division, we are dedicated to providing exceptional drain clearance and maintenance services. Our network of franchisees ensures comprehensive coverage across the UK, allowing us to maintain our reputation for reliability and customer satisfaction.
Role Overview
We are seeking a knowledgeable individual to join our team as a Technical Operations Supervisor. This role is ideal for someone with a background in reactive drainage who is looking to transition into a more office-based position while still being involved in operational aspects.
Key Responsibilities
- Oversee the engineering team and manage daily operations of the drainage division.
- Act as the primary point of contact for escalations, technical challenges, and project management.
- Provide hands-on support for repairs and maintenance as necessary.
- Deliver technical guidance and support to team members.
- Collaborate with various teams to create and manage project plans and timelines.
- Monitor project progress to ensure compliance with deadlines.
- Troubleshoot technical issues and devise effective solutions.
- Plan and coordinate large-scale projects.
- Process quotations and validate CCTV surveys, producing comprehensive reports.
- Assist in organizing vehicle maintenance and repairs.
Candidate Profile
- Proven experience in domestic and commercial drainage, including blockages and CCTV surveys.
- Familiarity with drainage civil works is advantageous.
- Strong communication skills and proficiency in computer usage.
- Solid understanding of Health and Safety regulations.
- Willingness to pursue relevant training courses.
- Ability to produce detailed reports and documentation.
- Excellent interpersonal skills with a positive and motivating demeanor.
- Capability to foster strong working relationships within the team and across the organization.
- Valid driving license.
What We Offer
- 28 days of paid holiday.
- Pension scheme.
- Opportunities for personal development.
- Company vehicle and fuel card.
- Branded uniform.
- Continuous training in Health & Safety and skill enhancement.
- Paid overtime and call-out options available.
- Employee benefits scheme with discounts at various retailers.
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