Operational Excellence Specialist

7 days ago

Northampton, Northamptonshire, United Kingdom UPS Full time

Job Summary:

The Operational Excellence Specialist plays a crucial role in supporting the domestic Small Package function at UPS to ensure it meets and exceeds customer service and quality objectives. This position is responsible for assisting with the development, assessment, and alignment of service goals with company objectives.

Key Responsibilities:

  • Develops and implements strategies to improve service quality and efficiency.
  • Collaborates with cross-functional teams to identify and address operational barriers and failures.
  • Provides training and support to ensure operational excellence in Small Package service.
  • Conducts service trend analyses to determine the best service improvement strategies.
  • Develops and maintains databases to track service performance and identify areas for improvement.
  • Assists in the development of business quality assessment audits to measure customer service performance.
  • Verifies the proper application of work measurement to ensure accuracy.
  • Conducts audits to identify areas and processes not in compliance with standards.
  • Discusses and records non-compliant exceptions.
  • Develops action plans and obtains management corrective action commitments.
  • Assesses the impact of long and short-range forecasts on operating plans.
  • Responds to ad hoc reporting and analysis requests and utilizes various programs to compile statistical reports.
  • Maintains forecasts, operating plans, and tracking spreadsheets for future reference.
  • Develops annual staffing projections based on trends.

Requirements:

  • Bachelor's Degree or International equivalent - Preferred
  • Bachelor's Degree or International equivalent in Engineering or related field - Preferred
  • Understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration
  • Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed
  • Industrial Engineering experience - Preferred
  • Experience using advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.) - Preferred
  • Availability to work flexible shift hours, including weekends and travel - Preferred

  • Operational Excellence Specialist

    5 days ago

    Northampton, Northamptonshire, United Kingdom UPS Full time

    Operational Excellence SpecialistCompany Overview:UPS is a leading logistics and transportation company that requires a skilled Operational Excellence Specialist to support the domestic Small Package function. This role plays a vital part in ensuring top-notch customer service and quality standards.Key Responsibilities:Implement best practices for consistent...

  • Operational Excellence Specialist

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom UPS Full time

    Operational Excellence SpecialistCompany Overview:UPS is a leading logistics and transportation company that requires a skilled Operational Excellence Specialist to support the domestic Small Package function. This role plays a vital part in ensuring top-notch customer service and quality standards.Key Responsibilities:Implement best practices for consistent...

  • Operational Excellence Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom UPS Full time

    Job Summary:The Operational Excellence Specialist plays a crucial role in supporting the domestic Small Package function at UPS to ensure it meets and exceeds customer service and quality objectives. This position is responsible for assisting with the development, assessment, and alignment of service goals with company objectives.Key...

  • Operational Excellence Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom UPS Full time

    Job Summary:The Operational Excellence Specialist plays a crucial role in supporting the domestic Small Package function at UPS to ensure it meets and exceeds customer service and quality objectives. This position is responsible for assisting with the development, assessment, and alignment of service goals with company objectives.Key...

  • Operational Excellence Coordinator

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom GSF Car Parts Full time

    Job Title: Operational Excellence Coordinator Company: GSF Car Parts Position Overview As the Operational Excellence Coordinator, you will play a crucial role in enhancing the operational capabilities of our London Branches. Your primary focus will be on delivering comprehensive training to our frontline team members, ensuring adherence to compliance...

  • Operational Excellence Coordinator

    5 days ago

    Northampton, Northamptonshire, United Kingdom GSF Car Parts Full time

    Job Title: Operational Excellence Coordinator Company: GSF Car Parts Position Overview As the Operational Excellence Coordinator, you will play a crucial role in enhancing the operational capabilities of our London Branches. Your primary focus will be on delivering comprehensive training to our frontline team members, ensuring adherence to compliance...

  • Workplace Excellence Specialist

    7 days ago

    Northampton, Northamptonshire, United Kingdom The Curve Group Full time £55,000

    About The Curve GroupThe Curve Group is a leading enforcement company established in 1999, renowned for its professional and friendly service. We prioritize positive relationships with our clients, customers, and employees.Job OverviewWe are seeking an experienced HR Manager to lead HR initiatives, review and improve policies, implement a new HR system,...

  • Sales and Administrative Support Specialist

    7 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team. As a Sales and Administrative Support Specialist, you will provide essential administrative support to the sales team, ensuring the smooth operation of sales processes and contributing to overall...

  • Manufacturing Operations Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom Omega Resource Group Full time

    Job Overview**Job Title:** Manufacturing Operations Specialist**Location:** Not Specified**Pay Range/Details:** £42,000 - £47,000**Contract Type:** Permanent**Job Summary:** Omega Resource Group is supporting a leading engineering company in the automotive and aerospace sectors, currently seeking a motivated individual to join their Manufacturing Support...

  • Manufacturing Operations Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom Omega Resource Group Full time

    Job Overview**Job Title:** Manufacturing Operations Specialist**Location:** Not Specified**Pay Range/Details:** £42,000 - £47,000**Contract Type:** Permanent**Job Summary:** Omega Resource Group is supporting a leading engineering company in the automotive and aerospace sectors, currently seeking a motivated individual to join their Manufacturing Support...

  • Administrative Support Specialist

    1 week ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Sales Administrator to provide essential administrative support to the sales team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of sales processes and contributing to overall sales success.Key Responsibilities:Order...

  • Fleet Operations Manager

    4 hours ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly skilled and experienced Fleet Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for overseeing and managing the day-to-day operations of our company's fleet of vehicles.Key Responsibilities:Schedule and Coordinate Vehicle Maintenance:...

  • Fleet Operations Manager

    2 hours ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly skilled and experienced Fleet Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for overseeing and managing the day-to-day operations of our company's fleet of vehicles.Key Responsibilities:Schedule and Coordinate Vehicle Maintenance:...

  • Sales and Administrative Support Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...

  • Sales and Administrative Support Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...

  • Sales and Administrative Support Specialist

    3 hours ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...

  • Sales and Administrative Support Specialist

    1 hour ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly organized and detail-oriented Sales and Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will provide essential administrative support to ensure the smooth operation of sales processes and contribute to overall sales success.Key...

  • Fleet Operations Manager

    7 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Fleet Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for overseeing and managing the day-to-day operations of our company's fleet of vehicles.Key ResponsibilitiesSchedule and Coordinate Vehicle...

  • Sales Operations Coordinator

    3 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Sales Operations Coordinator to provide administrative support to our sales team. As a key member of our team, you will play a vital role in ensuring the smooth operation of sales processes and contributing to overall sales success.Key Responsibilities:Order...

  • Fleet Operations Manager

    4 days ago

    Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Fleet Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for overseeing and managing the day-to-day operations of our company's fleet of vehicles.Key ResponsibilitiesSchedule and Coordinate Vehicle...