Operational Excellence Specialist
1 week ago
Operational Excellence Specialist
Company Overview:
UPS is a leading logistics and transportation company that requires a skilled Operational Excellence Specialist to support the domestic Small Package function. This role plays a vital part in ensuring top-notch customer service and quality standards.
Key Responsibilities:
- Implement best practices for consistent high-quality customer service
- Develop monthly performance goals to track service objectives
- Analyze performance metrics to support business goals
- Gather data to identify improvement areas for service processes
- Assist in the development of balanced scorecard elements aligned with corporate strategies
- Provide training support for Quality Improvement Process
- Maintain databases to ensure availability of service trends and best practices
- Prepare service reports for senior management
- Conduct service trend analyses to drive improvement strategies
- Develop staffing projections based on trends
Requirements:
- Bachelor's Degree or International equivalent in Engineering or related field
- Understanding of operational barriers and failures, and ability to improve processes
- Experience in Industrial Engineering is a plus
- Proficiency in advanced Access and Excel functionalities
- Availability to work flexible shift hours and travel
Employee Type: Permanent
UPS is committed to fostering a workplace free of discrimination, harassment, and retaliation. We strive to create a work environment that values diversity, equity, and inclusion.
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