Operational Excellence Specialist

1 week ago


Northampton, Northamptonshire, United Kingdom UPS Full time

Operational Excellence Specialist

Company Overview:

UPS is a leading logistics and transportation company that requires a skilled Operational Excellence Specialist to support the domestic Small Package function. This role plays a vital part in ensuring top-notch customer service and quality standards.

Key Responsibilities:

  • Implement best practices for consistent high-quality customer service
  • Develop monthly performance goals to track service objectives
  • Analyze performance metrics to support business goals
  • Gather data to identify improvement areas for service processes
  • Assist in the development of balanced scorecard elements aligned with corporate strategies
  • Provide training support for Quality Improvement Process
  • Maintain databases to ensure availability of service trends and best practices
  • Prepare service reports for senior management
  • Conduct service trend analyses to drive improvement strategies
  • Develop staffing projections based on trends

Requirements:

  • Bachelor's Degree or International equivalent in Engineering or related field
  • Understanding of operational barriers and failures, and ability to improve processes
  • Experience in Industrial Engineering is a plus
  • Proficiency in advanced Access and Excel functionalities
  • Availability to work flexible shift hours and travel

Employee Type: Permanent

UPS is committed to fostering a workplace free of discrimination, harassment, and retaliation. We strive to create a work environment that values diversity, equity, and inclusion.



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