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Operational Excellence Specialist

2 months ago


Northampton, Northamptonshire, United Kingdom UPS Full time

Job Summary:

The Operational Excellence Specialist plays a crucial role in supporting the domestic Small Package function at UPS to ensure it meets and exceeds customer service and quality objectives. This position is responsible for assisting with the development, assessment, and alignment of service goals with company objectives.

Key Responsibilities:

  • Develops and implements process improvements to enhance customer service and quality.
  • Collaborates with cross-functional teams to identify and address operational barriers and failures.
  • Provides training and support to ensure operational excellence in Small Package service.
  • Conducts service trend analyses to determine the best service improvement strategies.
  • Develops and maintains databases to track and analyze service metrics.
  • Assists in the development of business quality assessments to measure customer service performance.
  • Identifies and implements opportunities for process improvements to enhance efficiency and productivity.
  • Develops and maintains reports to inform senior management of Small Package service levels.

Requirements:

  • Bachelor's Degree or International equivalent in Engineering or related field.
  • Understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
  • Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration.
  • Industrial Engineering experience.
  • Experience using advanced Access and Excel functionalities.
  • Availability to work flexible shift hours, including weekends and travel.