Operational Excellence Specialist

3 weeks ago


Northampton, Northamptonshire, United Kingdom UPS Full time
Job Summary

The Operational Excellence Specialist at UPS supports the domestic Small Package function to ensure it meets and exceeds customer service and quality objectives. This role assists with the development, assessment, and alignment of service goals with company objectives, while also supporting the implementation of training activities and providing operational support.

Key Responsibilities
  • Develop and track monthly performance goals to evaluate service objectives.
  • Analyze performance metrics to ensure service processes and procedures support business objectives.
  • Provide support for Quality Improvement Process training to ensure training activities support department and business objectives.
  • Maintain and update Operational Excellence databases to ensure the availability of Small Package best practices and service trends for department personnel.
  • Develop weekly service reports to inform senior management of Small Package service levels.
Qualifications
  • Bachelor's Degree or International equivalent in Engineering or related field.
  • Understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
  • Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration.


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