Operational Excellence Specialist

1 week ago

Northampton, Northamptonshire, United Kingdom UPS Full time

Job Title: Operational Excellence Specialist

Job Summary:

The Operational Excellence Specialist at UPS supports the domestic Small Package function to ensure it meets and exceeds customer service and quality objectives. This role assists with the development, assessment, and alignment of service goals with company objectives.

Key Responsibilities:

  • Follows best practices to ensure consistent high-quality Small Package customer service.
  • Develops monthly performance goals to track and evaluate service objectives.
  • Analyses performance metrics to ensure service processes and procedures support business objectives.
  • Gathers performance trend data for senior management to determine improvement areas and raise expectations where appropriate.
  • Assists in the development of the Small Package and Engineering operations balanced scorecard elements to align with corporate strategies.

Operational Excellence Training:

  • Provides support for Quality Improvement Process training to ensure training activities support department and business objectives.
  • Serves as a training assistant to support Small Package operational performance.

OE Operations Support:

  • Maintains and updates Operational Excellence databases to ensure the availability of Small Package best practices and service trends for department personnel.
  • Develops weekly service reports to inform senior management of Small Package service levels.
  • Conducts service trend analyses to determine the best service improvement strategies.
  • Prepares Industrial Engineering staff meeting reports to ensure timely documentation.
  • Assists the development of Business Quality Assessment audits to measure customer service performance.

Qualifications:

  • Bachelor's Degree or International equivalent - Preferred
  • Bachelor's Degree or International equivalent in Engineering or related field - Preferred
  • Understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration
  • Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration, and writes complex queries and creates databases as needed
  • Industrial Engineering experience - Preferred
  • Experience using advanced Access and Excel functionalities, (Pivot tables, V-look ups, database creation/maintenance, etc.) - Preferred
  • Availability to work flexible shift hours, including weekends and travel - Preferred

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