Operational Excellence Specialist

1 month ago


Northampton, Northamptonshire, United Kingdom UPS Full time
Job Title: Operational Excellence Specialist

UPS is seeking an experienced Operational Excellence Specialist to support the domestic Small Package function in achieving customer service and quality objectives.

Key Responsibilities:
  • Develop and implement service goals aligned with company objectives.
  • Support the implementation of training activities and provide operational support.
  • Analyze performance metrics to ensure service processes and procedures support business objectives.
  • Provide support for Quality Improvement Process training to ensure training activities support department and business objectives.
  • Maintain and update Operational Excellence databases to ensure the availability of Small Package best practices and service trends for department personnel.
Requirements:
  • Bachelor's Degree or International equivalent in Engineering or related field.
  • Understanding of operational barriers and failures, and identifies/improves designs, methods, processes, and flows through collaboration.
  • Technical minded with ability to resolve issues related to information systems reporting, report generation and storage, customized reports, and data integration.
  • Industrial Engineering experience.
  • Experience using advanced Access and Excel functionalities.
What We Offer:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.



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