Customer Experience Specialist

1 month ago


Saint Helier, United Kingdom JJ Fox Trading Limited Full time
Customer Service Role at JJ Fox Trading Limited

We are seeking a skilled and results-driven individual to join our Customer Service team at JJ Fox Trading Limited. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.

Key Responsibilities:

  • Utilize our customer service platform to extract information and make recommendations based on trends and themes.
  • Motivate and support our customer sales and administrative team to continually seek improvement.
  • Work with our customer 'Hub' to promote the Fox Group as the supplier of choice among our customer base in Jersey and Guernsey.
  • Develop strategies to increase customer satisfaction and loyalty based on NPS insights.

Core Skills:

  • Ability to speak and understand English.
  • Keyboard skills.
  • References.

About JJ Fox Trading Limited:

At JJ Fox Trading Limited, we are committed to delivering exceptional customer experiences and driving customer satisfaction. We are a dynamic and results-driven organization that values innovation and teamwork.



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