Customer Experience Specialist
1 month ago
We are seeking a skilled and results-driven individual to join our Customer Service team at JJ Fox Trading Limited. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.
Key Responsibilities:
- Utilize our customer service platform to extract information and make recommendations based on trends and themes.
- Motivate and support our customer sales and administrative team to continually seek improvement.
- Work with our customer 'Hub' to promote the Fox Group as the supplier of choice among our customer base in Jersey and Guernsey.
- Develop strategies to increase customer satisfaction and loyalty based on NPS insights.
Core Skills:
- Ability to speak and understand English.
- Keyboard skills.
- References.
About JJ Fox Trading Limited:
At JJ Fox Trading Limited, we are committed to delivering exceptional customer experiences and driving customer satisfaction. We are a dynamic and results-driven organization that values innovation and teamwork.
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