Customer Experience Specialist

4 weeks ago


Saint Peters, Kent, United Kingdom Morgan Jones Full time

As a Customer Service Advisor at Morgan Jones, you\'ll be a key player in supporting clients, managing queries, and ensuring projects run smoothly. Key responsibilities include answering customer enquiries, liaising with field engineers, and resolving technical problems.

Morgan Jones is expanding its team and seeking a proactive and well-organised individual to join their customer service department.

Key Responsibilities:

  • Responding to customer inquiries via phone and email
  • Liaising with field engineers to resolve issues and provide status updates
  • Logging new job requests and maintaining service levels
  • Resolving technical problems and managing customer expectations
  • Handling customer complaints effectively

Morgan Jones is a dynamic and friendly company that values its employees and strives to provide excellent service to its clients.



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