Customer Relationship Liaison

1 week ago


Saint Helier, United Kingdom Close Brothers Group Full time

About the Role

We are seeking a skilled Customer Relationship Administrator to join our team at Close Brothers Group. As a key member of our Customer Relationship Team, you will be responsible for building and sustaining relationships with our motor dealer and broker partners.

Key Responsibilities

  • Support the Sales Team by providing administrative assistance and ensuring the smooth operation of customer relationships.
  • Assist with customer services, including processing customer proposals and recommending them in line with company policies and procedures.
  • Work closely with motor dealer/broker partners to ensure effective communication and resolution of customer queries.
  • Ensure accurate banking of monies received and assist with the collection of fees that have accrued on customer accounts.

Requirements

  • Excellent customer service skills and previous experience in a customer-focused environment.
  • Strong influencing and negotiation skills, with the ability to work well as part of a team.
  • Excellent IT skills, including MS Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We are committed to helping the people and businesses of Britain thrive over the long term.



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