Customer Relationship Support Specialist

3 weeks ago


Saint Helier, United Kingdom Close Brothers Group Full time
Job Summary

We are seeking a highly skilled and organized Customer Relationship Administrator to join our team at Close Brothers. As a key member of our Customer Relationship Team, you will play a crucial role in building and sustaining relationships with our motor dealer and broker partners.

In this role, you will be responsible for supporting our sales team, providing exceptional customer service, and assisting with front-of-house duties. You will work closely with our motor dealer and broker partners to propose deals, ensure business is taken on within set parameters, and maintain accurate records.

Key Responsibilities:

  • General Administration: Carry out duties to company standards, perform general office administration tasks, and assist with the collection of fees from customer accounts.
  • Customer Support: Process customer proposals, recommend deals in line with company policies, and liaise with motor dealer/broker partners regarding proposal outcomes.
  • Risk and Compliance: Ensure adherence to governance and compliance requirements, and maintain accurate records for regulatory bodies.

Requirements:

  • Excellent Customer Service Skills: Provide exceptional customer service and support to motor dealer and broker partners.
  • Previous Experience: Proven experience in a customer-focused environment, with a strong understanding of structured processes.
  • IT Skills: Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
  • Teamwork: Ability to work effectively as part of a team, with excellent communication and interpersonal skills.


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