Relationship Support Professional

3 weeks ago


Saint Helier, United Kingdom Standard Bank Group Full time

Job Description:

We are seeking a highly skilled and dedicated Senior, Relationship Support Officer to join our team at the Standard Bank Group. This role is responsible for providing first-line support to Relationship Managers, ensuring that exceptional service is delivered at all times, producing a favourable client experience, and maintaining high integrity and ethical standards within defined compliance and risk parameters.

Key Responsibilities:

  • Provide first-line support to Relationship Managers, ensuring that all queries and concerns are addressed in a timely and professional manner.
  • Deliver exceptional service to clients, ensuring that their needs are met and exceeded.
  • Maintain high integrity and ethical standards, adhering to all relevant policies and procedures.
  • Collaborate with internal teams to ensure seamless onboarding and maintenance of client relationships.

Requirements:

  • Secondary/High school/A levels/Matric or equivalent qualification.
  • Good understanding of Customer Due Diligence (CDD) requirements for Corporate Clients.
  • Experience in a Compliance, Risk, CDD, or New Business role, with exposure to AML, CFT, and ABC.
  • Broad knowledge of the banking industry, gained through having worked in a banking environment for a period of at least 5 years.
  • Exposure to and understanding of Banking platforms and databases, preferred.


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