Customer Service Director

3 weeks ago


Saint Helier, United Kingdom Ladbrokes Coral Group Full time

Job Summary:

Ladbrokes Coral Group is seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to ensure that customer service representatives have the skills and knowledge needed to provide excellent service.

Requirements:

  • 3+ years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic math and computer skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • 20 days annual leave and paid bank holidays.


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