Customer Experience Champion

2 weeks ago


Saint Helier, United Kingdom JJ Fox Trading Limited Full time
Customer Service Role at JJ Fox Trading Limited

We are seeking a skilled and results-driven individual to join our Customer Service team at JJ Fox Trading Limited. As a key member of our team, you will play a vital role in driving customer satisfaction and loyalty.

Key Responsibilities:
  • Utilize our customer service platform to identify trends and themes, and make recommendations for improvement.
  • Motivate and support our customer sales and administrative team to continually seek improvement.
  • Work with our customer 'Hub' to promote the Fox Group as the supplier of choice among our customer base in Jersey and Guernsey.
  • Develop strategies to increase customer satisfaction and loyalty based on NPS insights.
Core Skills:
  • Ability to speak and understand English.
  • Excellent keyboard skills.
  • Strong references.

At JJ Fox Trading Limited, we value our customers and strive to provide exceptional service. If you have a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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