Technical Support Specialist

2 weeks ago


St Margarets and North Twickenham, United Kingdom ARM Full time

Technical Support Specialist

A distinguished organization in the Public Safety sector is in search of a proficient Technical Support Specialist. This role is pivotal in delivering exceptional second-line technical assistance to a diverse clientele across the UK. Key responsibilities include the implementation and upkeep of Control Room Solutions utilizing a variety of systems and technologies. The position also entails collaboration with international service engineering teams and may involve travel to client locations.

Key Responsibilities:

  • Engaging with clients to address technical inquiries
  • Conducting error analysis and diagnostics
  • Resolving incidents effectively
  • Cooperating with engineering teams for service management
  • Facilitating change requests
  • Driving continuous product enhancements
  • Performing site acceptance testing

Required Skills & Experience:

  • Experience in enterprise/cloud-based support
  • Knowledge of telecommunications systems
  • Understanding of ITIL processes
  • Proficiency in incident management
  • Expertise in Microsoft platforms
  • Experience in network hardware configuration
  • Familiarity with virtualization and storage solutions

Technologies Involved:

MS Server, Linux, Active Directory, MS SQL, Java, Network Management, Azure Cloud, AWS Cloud, Virtualization

Hardware Utilized:

Cisco switches, Server and SAN technologies, LAN/WAN

Disclaimer:

This opportunity is presented by a reputable consultancy that specializes in talent acquisition and resource management, catering to various technical sectors and providing tailored recruitment solutions.



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