IT Service Engineer

6 days ago


St Margarets and North Twickenham, United Kingdom ARM Full time
About the Role

A leading Public Safety organization is seeking a Service Engineer to join their team to work across a variety of customers and services.

Key Responsibilities:

  • Providing exceptional second-line technical support to a number of UK-based customers
  • Technical implementation and maintenance of Control Room Solutions
  • Collaborating with engineering teams in the UK, Vienna, and global organization
  • Managing new services into live, decommissioning services, and defect management
  • Delivering change requests into live services
  • Collaborating with Product Management team on continuous product improvement

Requirements:

  • First and/or second-line support in an enterprise/Cloud-based environment
  • Knowledge of Administration of Windows Server 2019/2022
  • ITIL processes in support environment
  • Incident management and resolution
  • Microsoft operating platforms, including Microsoft cloud-based services (Azure)
  • Microsoft SQL Server deployment and management
  • WAN/LAN hardware, configuration, and management
  • Microsoft MTA or MCSA, Juniper, Cisco, and Dell qualified ideally

Technologies:

  • MS Server 2019/2022
  • Linux
  • Active Directory
  • Group Policy Management
  • MS Certificate and KPI
  • MS SQL
  • Gigaspace
  • Java
  • Network config and Management
  • WSUS
  • /UXMS
  • Azure Cloud
  • AWS cloud
  • ESXI/HyperV/Virtualisation

Hardware:

  • Cisco switches
  • Dell/Fujitsu/HP Server and user devices
  • Dell/Fujitsu/HP Server and SAN
  • Cisco LAN/WAN

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