Technical Support Specialist
2 weeks ago
Service Delivery Engineer
A distinguished organization in the Public Safety sector is in search of a proficient Service Delivery Engineer. This role is focused on providing exceptional second-line technical assistance to a variety of clients across the UK. Key responsibilities include the implementation and upkeep of Control Room Solutions utilizing diverse systems and technologies. The position entails collaboration with international service engineering teams and may involve travel to client locations.
Key Responsibilities:
- Engaging with clients to address technical issues
- Conducting error analysis and troubleshooting
- Resolving incidents effectively
- Working alongside engineering teams for service management
- Delivering change requests
- Driving continuous product enhancements
- Performing site acceptance testing
Required Skills & Experience:
- Experience in enterprise/cloud-based support
- Knowledge of telecommunications systems
- Understanding of ITIL processes
- Proficiency in incident management
- Expertise in Microsoft platforms
- Experience with network hardware configuration
- Familiarity with virtualization and storage solutions
Technologies Utilized:
MS Server, Linux, Active Directory, MS SQL, Java, Network Management, Azure Cloud, AWS Cloud, Virtualization
Hardware Involved:
Cisco switches, Server and SAN technologies, LAN/WAN
Disclaimer:
This job opportunity is presented by a reputable consultancy specializing in talent acquisition and resource management, catering to various technical industries and providing tailored recruitment solutions.
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