Customer Service Manager

6 days ago


Southampton, Southampton, United Kingdom Sainsbury's Full time

Job Summary

We are seeking a highly organized and decisive individual to join our team as a Customer and Trade Supervisor. As a key member of our store management team, you will be responsible for overseeing the daily operations of our convenience stores in the Southampton area.

Key Responsibilities

  • Manage the shift team's performance and time, ensuring a decisive and inclusive approach.
  • Plan and coordinate resources, including shift patterns, product availability, and busy times, to ensure a seamless customer experience.
  • Provide a thorough handover to the next manager at the end of each shift.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store manager to achieve sales and customer service targets.

What We Offer

  • A competitive salary based on experience and store size.
  • A comprehensive training program to develop your skills and knowledge.
  • A generous holiday entitlement and pension scheme.
  • Access to our Cycle to Work scheme and wellbeing support.
  • Opportunities for career progression and professional development.

About Us

Sainsbury's is a leading retail company committed to providing excellent customer service and creating a positive work environment. We value diversity and inclusion, and we are an equal opportunities employer.



  • Southampton, Southampton, United Kingdom ASDA Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at ASDA. As a key member of our store operations team, you will be responsible for leading and managing a team of customer-facing staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of...


  • Southampton, Southampton, United Kingdom ASDA Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at ASDA. As a key member of our store operations team, you will be responsible for leading and managing a team of customer-facing staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of...


  • Southampton, Southampton, United Kingdom Fawkes & Reece London Full time

    Job Summary:We are seeking a highly skilled Customer Service Manager to join our team at Fawkes & Reece London. As a key member of our customer service team, you will be responsible for ensuring that customer complaints are resolved efficiently and effectively.Key Responsibilities:Complaint Resolution: Deal with customer complaints in a professional and...


  • Southampton, Southampton, United Kingdom Fawkes and Reece Full time

    Job Summary:We are seeking a highly skilled Customer Service Manager to join our team at Fawkes and Reece. As a key member of our customer service team, you will be responsible for ensuring that customer complaints are resolved efficiently and effectively.Key Responsibilities:Manage and resolve customer complaints in a timely and professional...


  • Southampton, Southampton, United Kingdom Fawkes and Reece Full time

    Job Summary:We are seeking a highly skilled Customer Service Manager to join our team at Fawkes and Reece. As a key member of our customer service team, you will be responsible for ensuring that customer complaints are resolved efficiently and effectively.Key Responsibilities:Manage and resolve customer complaints in a timely and professional...


  • Southampton, Southampton, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer and Trade Supervisor. As a key member of our management team, you will be responsible for ensuring the smooth operation of our store during your shift.Key ResponsibilitiesManage your team's performance and time, ensuring they feel supported and that...


  • Southampton, Southampton, United Kingdom Sainsbury's Full time

    Job SummaryWe are seeking a highly organized and decisive individual to join our team as a Customer and Trade Supervisor. As a key member of our store management team, you will be responsible for overseeing the daily operations of our convenience stores in the Southampton area.Key ResponsibilitiesManage the shift team's performance and time, ensuring a...


  • Southampton, Southampton, United Kingdom Starling Bank Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Operations Manager to lead our Evening operation. This role will cover between 5pm - 3am Monday - Friday with an on-call rota across weekends. We are flexible with working hours, prioritizing support for our people.Key Responsibilities:Forecasting volumes based on demand and...


  • Southampton, Southampton, United Kingdom Premier Solutions & Training Ltd Full time

    Job DescriptionWe are seeking a number of customer service professionals to join our team at Premier Solutions & Training Ltd, working directly with our logistics client based in the UK.We have both full and part-time roles available, offering a permanent position with a reputable company.The role involves;Responding to customer escalations directly,...


  • Southampton, Southampton, United Kingdom Premier Solutions & Training Ltd Full time

    Job DescriptionWe are seeking a number of customer service professionals to join our team at Premier Solutions & Training Ltd, working directly with our logistics client based in the UK.We have both full and part-time roles available, offering a permanent position with a reputable company.The role involves;Responding to customer escalations directly,...


  • Southampton, Southampton, United Kingdom The Logistics Partnership LLP Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Sales Administrator to join our team at The Logistics Partnership LLP. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the growth and development of our business.Key...


  • Southampton, Southampton, United Kingdom The Logistics Partnership LLP Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Sales Administrator to join our team at The Logistics Partnership LLP. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the growth and development of our business.Key...


  • Southampton, Southampton, United Kingdom The Logistics Partnership LLP Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Sales Administrator to join our team at The Logistics Partnership LLP. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the growth and development of our business.Key...


  • Southampton, Southampton, United Kingdom The Logistics Partnership LLP Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Sales Administrator to join our team at The Logistics Partnership LLP. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also contributing to the growth and development of our business.Key...


  • Southampton, Southampton, United Kingdom Auto Skills UK Full time £24,500 - £26,500

    CUSTOMER SERVICE CONSULTANT Basic Salary - £24,500 - £26,500 + Bonus We are seeking a knowledgeable Customer Service Consultant with a proactive and adaptable mindset, dedicated to delivering exceptional client support. Key Responsibilities: Manage bookings for the Service Department.Welcome and assist service clients, determining their service...

  • EUD Engineer

    5 days ago


    Southampton, Southampton, United Kingdom Service Care Solutions Full time

    About the RoleService Care Solutions is seeking a highly skilled EUD Engineer to join our team. As an EUD Engineer, you will play a crucial role in ensuring that end-user device services meet high-quality standards, providing exceptional customer experiences and adhering to agreed Service Level Agreements (SLAs).Key ResponsibilitiesCustomer Experience:...

  • EUD Engineer

    4 days ago


    Southampton, Southampton, United Kingdom Service Care Solutions Full time

    About the RoleService Care Solutions is seeking a highly skilled EUD Engineer to join our team. As an EUD Engineer, you will play a crucial role in ensuring that end-user device services meet high-quality standards, providing exceptional customer experiences and adhering to agreed Service Level Agreements (SLAs).Key ResponsibilitiesCustomer Experience:...


  • Southampton, Southampton, United Kingdom GoHenry Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide...


  • Southampton, Southampton, United Kingdom GoHenry Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide...


  • Southampton, Southampton, United Kingdom Brook Street Full time

    Job Summary:We are seeking a highly skilled and dedicated Customer Service Agent to join our team at Brook Street. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, understanding their financial needs, and offering tailored repayment solutions.Key Responsibilities:Manage loan accounts,...