Customer Service Manager
6 days ago
Job Summary
We are seeking a highly organized and decisive individual to join our team as a Customer and Trade Supervisor. As a key member of our store management team, you will be responsible for overseeing the daily operations of our convenience stores in the Southampton area.
Key Responsibilities
- Manage the shift team's performance and time, ensuring a decisive and inclusive approach.
- Plan and coordinate resources, including shift patterns, product availability, and busy times, to ensure a seamless customer experience.
- Provide a thorough handover to the next manager at the end of each shift.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the store manager to achieve sales and customer service targets.
What We Offer
- A competitive salary based on experience and store size.
- A comprehensive training program to develop your skills and knowledge.
- A generous holiday entitlement and pension scheme.
- Access to our Cycle to Work scheme and wellbeing support.
- Opportunities for career progression and professional development.
About Us
Sainsbury's is a leading retail company committed to providing excellent customer service and creating a positive work environment. We value diversity and inclusion, and we are an equal opportunities employer.
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