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Customer Service Ambassador

2 months ago

Southampton, Southampton, United Kingdom GoHenry Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service through multiple contact channels, including phone, email, and in-app chat
  • Act as the first point of contact for customers, gathering information to resolve their queries and provide solutions
  • Communicate effectively with customers to understand their needs and provide tailored support
  • Work collaboratively with the team to ensure seamless customer experience
  • Participate in regular training and development to enhance skills and knowledge
Requirements
  • Transferable customer service skills from a contact centre, financial services, retail, or hospitality environment
  • High standard of written and verbal English
  • Ability to navigate multiple systems and provide clear explanations to customers
  • Passion for building strong relationships and delivering exceptional customer experiences
About GoHenry

GoHenry is a leading provider of financial education and money management solutions for young people. Our mission is to empower the next generation of independent, confident, and financially literate individuals.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.