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Customer Service Representative
2 months ago
We are seeking a number of customer service professionals to join our team at Premier Solutions & Training Ltd, working directly with our logistics client based in the UK.
We have both full and part-time roles available, offering a permanent position with a reputable company.
The role involves;
- Responding to customer escalations directly, contacting them to understand the problem and obtain information necessary to resolve the issue.
- Providing exceptional customer service, ensuring customer satisfaction and loyalty.
- Working closely with the logistics team to resolve delivery issues and improve overall customer experience.
Key responsibilities include:
- Managing customer complaints and resolving issues in a timely and professional manner.
- Communicating effectively with customers, colleagues, and management to ensure seamless service delivery.
- Staying up-to-date with company policies and procedures to provide accurate information to customers.
This is an excellent opportunity for a customer-focused individual to join a dynamic team and contribute to the success of Premier Solutions & Training Ltd.
