Resident Services Coordinator

2 days ago


Brighton, Brighton and Hove, United Kingdom urbanbubble Full time
Unlock Your Potential as a Resident Services Assistant

At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. As a Resident Services Assistant, you'll play a key role in our community, administering all tenancies and delivering exceptional customer service to our residents.

Key Responsibilities:
  • Manage prospect/leads from our internal management system via phone or email.
  • Conduct inspections on apartments, creating reports to identify and report any maintenance issues.
  • Administer all aspects of tenancies and renewals, ensuring seamless transitions for our residents.
  • Negotiate payment plans with residents and update arrears reports as needed.
  • Support the Front of House team, covering lunch breaks and assisting with tenant inquiries.
  • Assist with the planning and organization of Residents' events.
What We're Looking For:
  • Previous lettings/property experience and a strong customer service background.
  • Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems.
  • ARLA qualification (desirable).

We're not your usual property company. We're the North West's leading property managing agent. Our team delivers outstanding customer experiences, serving 14,000 residents and growing. If you're a bold, ambitious, and resourceful individual who wants to make a difference, we want to hear from you.



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