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Resident Services Coordinator
2 months ago
Job Title: Resident Services Coordinator
Company: Dove & Hawk
Location: Brighton
Job Type: Full-time
Salary: £30,000 to £34,000 per annum plus 10% discretionary bonus
Job Summary:
We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Dove & Hawk. As a key member of our property services team, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and engagement within our residential developments.
Key Responsibilities:
- Provide first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Engage with residents to create a sense of community within the development, organizing events and activities that promote social interaction and a sense of belonging.
- Work closely with the building management team to ensure that all resident services are delivered to a high standard, including maintenance, repairs, and amenities.
- Monitor and report on resident satisfaction, providing feedback and recommendations to improve services and amenities.
- Collaborate with local businesses to secure special offers and discounts for residents, enhancing their overall experience and satisfaction.
- Conduct regular inspections of communal areas and apartments to ensure they are clean, safe, and well-maintained.
- Work with the building management team to ensure that all statutory requirements are met, including health and safety regulations.
Requirements:
- Strong customer service background, with experience in a similar role or industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues.
- Strong financial management skills, with experience of managing budgets and resources.
- Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
Working Hours: Monday to Friday, 9am to 6pm (occasional weekends, 5 out of 7 days)
