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Resident Services Coordinator
2 months ago
Job Title: Resident Services Coordinator
Company: Dove & Hawk
Location: Brighton
Job Type: Full-time
Salary: £30,000 to £34,000 per annum plus 10% discretionary bonus
Job Summary:
We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Dove & Hawk. As a key member of our property services team, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our residential developments.
Key Responsibilities:
- Provide first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Engage with residents to create a sense of community, organizing events and activities that promote social interaction and a sense of belonging.
- Work closely with our building management team to ensure that all maintenance and repair issues are addressed promptly and efficiently.
- Coordinate with contractors and third-party providers to deliver high-quality services to residents.
- Monitor and report on resident satisfaction, providing insights and recommendations to improve our services.
- Develop and maintain relationships with local businesses to secure special offers and discounts for residents.
- Contribute to the development of our community engagement strategy, identifying opportunities to enhance resident experience and satisfaction.
Requirements:
- Strong customer service background, with experience in a similar role or industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
- Basic knowledge of property management and maintenance, with a willingness to learn and develop skills in this area.
What We Offer:
- A competitive salary of £30,000 to £34,000 per annum, plus 10% discretionary bonus.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- The opportunity to work with a dynamic and forward-thinking company, with a strong commitment to customer service and community engagement.
- A chance to develop your skills and experience in a fast-paced and challenging environment.
