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Strategic Account Manager

2 months ago

London, Greater London, United Kingdom h2 Recruit Full time £50,000
Job Description

At h2 Recruit, we're seeking a highly skilled Strategic Account Manager to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of high-value accounts, driving growth, and ensuring exceptional customer experiences.

About the Role:

  • Manage a portfolio of large mid-market and enterprise-level clients across various sectors, including FMCG, Automotive, Financial Services, and Corporate Commercial.
  • Develop and maintain strong relationships with clients, internal stakeholders, and the Director of Customer Success to deliver exceptional customer experiences and drive business growth.
  • Collaborate with the Director of Customer Success to develop operational processes, including renewals, upselling campaigns, and account nurture.
  • Drive growth in client accounts through strategic planning, relationship building, and identifying opportunities for upselling and cross-selling.
  • Work closely with internal teams to ensure seamless delivery of customer success initiatives and drive business growth.

What We Offer:

  • A competitive basic salary of between £45,000-£50,000 depending on experience.
  • An uncapped commission plan with an OTE of circa £70,000 in the first year and £85,000 in the second year.
  • Private health, private medical, and travel expenses covered.

Requirements:

  • Proven track record of success in account management, customer success, or a related field.
  • Excellent communication and relationship-building skills.
  • Ability to work collaboratively with internal stakeholders and clients.
  • Strong analytical and problem-solving skills.
  • Experience with sales and marketing strategies, including upselling and cross-selling.