Medical Receptionist Trainee

3 days ago

Shrewsbury, Shropshire, United Kingdom Much Wenlock and Cressage Medical Practice Full time

About the Role

We are seeking a highly organized and enthusiastic individual to join our team as a Trainee Medical Receptionist. As a key member of our front-of-house team, you will be the first point of contact for our patients and will play a vital role in ensuring the smooth running of our Practice.

Key Responsibilities

  • Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person.
  • Booking, amending and cancelling patient appointments, ensuring the computerised appointment system is up to date.
  • Registering of new patients ensuring relevant checks are made.
  • Process requests for repeat prescriptions by phone, post or online within a timely manner to include medicines management administration.
  • Checking in and entering information of drug deliveries on Emis Web.
  • Accessing Shropdoc overnight reports and saving to patient records.
  • Upload documents received via electronic download via Docman.
  • Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
  • Open, stamp and distribution of post.
  • Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
  • Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner.
  • Ensure up-to-date maintenance of both computerised and manual filing systems ( patient notes).
  • Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
  • General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
  • Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.

About Us

Much Wenlock and Cressage Medical Practice is a rural and busy Practice only 15-20 minutes away from Shrewsbury and Telford with a population of over 8,000 patients.

We are committed to providing high quality, patient centered care in a compassionate, friendly and safe environment. We aim to meet the needs of every patient by embracing innovation and new ways of working in the context of a changing health service.

The right candidate must have a friendly, positive, approachable manner, with a strong work ethic to complement our happy surgery team.

We attract and retain staff through formal appraisals promoting opportunities for professional development.

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