Front Desk Associate
3 days ago
About the Role:
We are seeking a highly skilled and enthusiastic Receptionist to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Provide a high level of customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments and handle cash transactions.
- Perform general administrative duties, including data entry and filing.
- Work collaboratively with the hotel team to ensure seamless operations and exceptional guest satisfaction.
Requirements:
- Passion for delivering outstanding customer service.
- Previous experience in a customer-facing role.
- Conflict resolution skills and ability to work under pressure.
- Strong time management and organizational skills.
What We Offer:
As a valued member of our team, you will enjoy a range of benefits, including free health club membership, discounts across The QHotels Collection, and access to an Employee Assistance Program – Hospitality Action. We are committed to diversity, inclusion, and equal opportunities for all, and we are proud to be a Disability Confident employer.
About Us:
Chesford Grange Hotel & Spa is a 4-star, 205-bedroom property located in Kenilworth, close to Warwick. Our hotel features The River Room restaurant, the Manor & terrace bar, and offers afternoon tea, private dining, and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
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