About the Role:

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

• Provide exceptional customer service and respond to guest inquiries in a friendly and professional manner.
• Manage front desk operations, including check-in, check-out, and room assignments.
• Process payments and handle guest transactions efficiently.
• Perform general administrative duties, such as answering phone calls and responding to emails.
• Work collaboratively with the hotel team to ensure seamless guest experiences.

Requirements:

• Passion for delivering outstanding customer service.
• Experience in a customer-facing role, preferably in the hospitality industry.
• Strong conflict resolution and communication skills.
• Ability to work under pressure and multitask effectively.
• Excellent time management and organizational skills.

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including:

• Free health club membership (terms and conditions apply).
• Discounts across The QHotels Collection.
• Family and Friends discounts in hotels across The QHotels Collection.
• Support with training and professional qualifications, including course fees.
• Various learning and development opportunities.
• Access to an Employee Assistance Program – Hospitality Action.
• Refer a friend scheme.
• Free parking.

Why Join Us:

Chesford Grange Hotel & Spa is a 4-star, 205-bedroom property located in Kenilworth, close to Warwick. Our hotel features The River Room restaurant, the Manor & terrace bar, and offers afternoon tea, private dining, and meeting and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know.

We proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.