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Front Desk Coordinator
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Greet and assist guests, assigning rooms and handling payments with a smile.
- Provide friendly and professional support to resolve guest inquiries and complaints.
- Work collaboratively with the hotel team to maintain a high level of guest satisfaction.
- Manage administrative tasks with efficiency and attention to detail.
What We Offer:
As a valued member of our team, you will enjoy a range of benefits, including:
- Free health club membership (terms and conditions apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Requirements:
To succeed in this role, you will need:
- A passion for delivering outstanding customer service
- Experience working in a customer-facing role
- Conflict resolution skills
- The ability to work under pressure and multitask
- Strong time management and organisational skills
About Us:
Chesford Grange Hotel & Spa is a 4-star, 205-bedroom property located in Kenilworth, close to Warwick. Our hotel features The River Room restaurant, the Manor & terrace bar, and offers afternoon tea, private dining, and meeting and event spaces. Our leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.
Our Commitment:
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we welcome applications from candidates who require reasonable adjustments to any stage of the recruitment process.
Supporting the Armed Forces:
The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
