About the Role:

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Chesford Grange Hotel & Spa. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

• Provide a high level of customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
• Manage the front desk, handling check-ins, check-outs, and room assignments.
• Process payments and handle cash transactions.
• Perform general administrative duties, including data entry and filing.
• Work collaboratively with the hotel team to ensure seamless operations and excellent guest satisfaction.

Requirements:

• Passion for delivering outstanding customer service.
• Previous experience in a customer-facing role.
• Conflict resolution skills and ability to work under pressure.
• Strong time management and organizational skills.

What We Offer:

As a Receptionist at Chesford Grange Hotel & Spa, you will enjoy a range of benefits, including:

• Free health club membership.
• Discounts across The QHotels Collection.
• Family & Friends discounts in hotels across The QHotels Collection.
• Support with training & professional qualifications, including course fees.
• Various learning & development opportunities.
• Access to an Employee Assistance Program – Hospitality Action.
• Refer a friend scheme.
• FREE parking.

About Us:

Chesford Grange Hotel & Spa is a 4-star, 205-bedroom property located in Kenilworth, close to Warwick. Our hotel features The River Room restaurant, the Manor & terrace bar, and offers afternoon tea, private dining, and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we welcome applications from candidates who require reasonable adjustments to any stage of the recruitment process.

The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.