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Service Desk Operations Manager
2 months ago
Peaple Talent has partnered with a leading organization to find a skilled Service Desk Manager to join their team.
Key Responsibilities:- Oversee the operation of the field and desk-based Service Desk teams.
- Lead and manage the team to support all IT Support Service aspects.
- Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction.
- Help set requirements for process changes.
- Significant experience managing a global Service Desk team.
- Knowledge and experience of ITIL.
- Strong analysis and reporting skills.
- 25 days annual leave.
- Cycle to Work scheme.
- Onsite parking.
