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Customer Experience Ambassador

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time
{"title": "Team Member Role at SSP Group", "description": "

Unlock a world of opportunities as a Team Member at SSP Group

As a valued member of our team, you will be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations.

Our dynamic team is passionate about food and travel, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a Team Member, you will:

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.

We offer a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits.

So why wait? Apply now to become a valued Team Member at SSP Group and start your journey to a world of opportunities

", "benefits": "
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
", "requirements": "
  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.
", "company": "SSP Group"}