Customer Service Representative

2 weeks ago


Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

About Phoenix Renewables Ltd

We are dedicated to making clean energy accessible to everyone. Our core values center around ethical practices, customer satisfaction, and environmental responsibility. We strive to empower individuals and businesses to transition towards a sustainable future through innovative renewable energy solutions.

Job Purpose

Phoenix Renewables Ltd is seeking a motivated and customer-focused Customer Service Representative to join our growing team. The ideal candidate will be responsible for handling both incoming and outgoing calls, managing appointments, and providing exceptional support to our valued customers.

Key Accountabilities

  • Inbound Calls: Handle customer inquiries regarding solar panel products and services. Provide comprehensive information about installation processes, pricing structures, and the benefits of renewable energy.
  • Resolve customer issues and concerns promptly and professionally, ensuring a positive experience for every interaction.
  • Outbound Calls: Reach out to potential customers to introduce Phoenix Renewables Ltd's solar panel solutions. Follow up on leads generated through marketing campaigns and effectively communicate the value proposition of our products.
  • Reconfirm appointments with prospective customers, ensuring smooth scheduling and timely service delivery.
  • Appointment Management: Schedule and confirm virtual and in-person appointments for our sales team. Maintain accurate records of all appointments within our system and send timely reminders to customers.
  • Sales Support: Assist the sales team by preparing sales presentations and materials. Provide administrative support as needed, including tracking call activities and appointment outcomes.

Knowledge & Experience

  • Previous experience in a call center or customer service role, preferably within the renewable energy sector.
  • Excellent verbal and written communication skills with a proven ability to build rapport with customers.
  • Strong organizational skills and meticulous attention to detail.
  • Ability to work independently and as part of a collaborative team environment.
  • Proficiency in Microsoft Office Suite and CRM software.


  • Leeds, Leeds, United Kingdom Patriot Games Leeds Full time

    Patriot Games Leeds is seeking a dedicated and experienced individual to join our team as a part-time Customer Service Representative.We are a thriving hobby shop and gaming space, offering a wide range of products and experiences for enthusiasts. As a Customer Service Representative, you will play a vital role in providing exceptional service to our valued...


  • Leeds, Leeds, United Kingdom OA Full time

    Customer Service Representative – Key Responsibilities:Deliver exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.Build and maintain strong relationships with clients to ensure their needs are met and they are satisfied with the service.Customer Service Representative – Key Skills and...


  • Leeds, Leeds, United Kingdom OA Full time

    Customer Service Representative – Key Responsibilities:Deliver exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.Build and maintain strong relationships with clients to ensure their needs are met and they are satisfied with the service.Customer Service Representative – Key Skills and...


  • Leeds, Leeds, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to customer...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the Role We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling bookings for various services, including MOTs and repairs, primarily through phone interactions. A key aspect of this position involves cross-selling opportunities to enhance customer satisfaction. As a Customer...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the PositionWe are seeking a skilled Customer Service Representative to become a vital part of our organization, where your primary responsibility will be managing service bookings, inspections, and repairs through telephone interactions. You will also engage in promoting additional services.Delivering an exceptional customer journey is essential, as...


  • Leeds, Leeds, United Kingdom Concept Recruitment Group Ltd Full time

    Position: Customer Service Representative Location: Leeds, Holbeck Salary: 28k Job Type: Full-Time Monday - Friday (Apply online only) We are pleased to present an opportunity for a customer service representative to join our client, a timber supply company located in Leeds.Key Responsibilities: **Client Interaction:** Welcome clients with a friendly...


  • Leeds, Leeds, United Kingdom Zenith Full time

    About Zenith Zenith is a leading provider of commercial roadside assistance solutions, dedicated to ensuring seamless operations for our clients' fleets. The Role: Customer Service Representative We are seeking a highly motivated and organized Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for...


  • Leeds, Leeds, United Kingdom Page Personnel Full time

    Position OverviewWe are looking for a dedicated Customer Service Representative to become a part of our client's committed support team within the public sector.This organization boasts a substantial workforce, delivering vital services throughout the United Kingdom, with an emphasis on enhancing operational efficiency and effectiveness.Key Responsibilities-...


  • Leeds, Leeds, United Kingdom Certain Advantage Full time £22,500

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Certain Advantage. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProactively respond to customer inquiries regarding our...


  • Leeds, Leeds, United Kingdom Certain Advantage Full time £22,500

    Job Title: Evening Customer Service Centre AdvisorJob Summary:Certain Advantage is seeking a skilled Customer Service Representative to join our team in a contact centre environment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Proactively...


  • Leeds, Leeds, United Kingdom Certain Advantage Full time £22,500

    Job Title: Evening Customer Service Centre AdvisorJob Summary:Certain Advantage is seeking a skilled Customer Service Representative to join our team in a contact centre environment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Proactively...


  • Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

    About UsPhoenix Renewables Ltd is a leading provider of clean energy solutions, dedicated to making a positive impact on the environment. Our mission is to inspire a clearer path to renewable energy, and we're seeking a talented individual to join our team as a Call Centre Representative.Job PurposeWe're looking for a motivated and customer-oriented...


  • Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

    About UsPhoenix Renewables Ltd is a leading provider of clean energy solutions, dedicated to making a positive impact on the environment. Our mission is to inspire a clearer path to renewable energy, and we're seeking a talented individual to join our team as a Call Centre Representative.Job PurposeWe're looking for a motivated and customer-oriented...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our busy team at Vantage Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesProvide friendly and professional telephone support to...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the RoleWe are seeking an experienced Customer Service Representative to join our busy team at Vantage Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesProvide friendly and professional telephone support to...


  • Leeds, Leeds, United Kingdom Aramark Full time

    A Career Opportunity with AramarkWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Prepare and serve food and beverages to...


  • Leeds, Leeds, United Kingdom Aramark Full time

    A Career Opportunity with AramarkWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Prepare and serve food and beverages to...


  • Leeds, Leeds, United Kingdom Solera Full time

    About the RoleSolera is seeking a skilled Customer Service Representative to join our team as a Complaints Adviser. As a key member of our first line support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve complaints in a timely and professional...


  • Leeds, Leeds, United Kingdom Solera Full time

    About the RoleSolera is seeking a skilled Customer Service Representative to join our team as a Complaints Adviser. As a key member of our first line support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve complaints in a timely and professional...