Community Safety Specialist

6 days ago


Surrey, United Kingdom PA Housing Full time
About the Role

We are seeking a highly skilled and dedicated Community Safety Specialist to join our team at PA Housing. As the Anti-Social Behaviour Officer, you will play a critical role in ensuring the safety and security of our residents within our communities.

Key Responsibilities:

  • Customer-Centric Approach: Champion a customer-centric approach across our communities, anticipating resident needs and proactively addressing them.
  • Resident Journey: Dive into the resident journey, identifying areas for improvement and implementing solutions to enhance their experience.
  • Community Engagement: Represent the organisation in a professional manner at external forums, such as MARAC meetings and case conferences, as required.
  • Crime Prevention: Coordinate and oversee crime prevention programs, including neighbourhood watch groups, safety awareness campaigns, and community policing initiatives.
  • Strategic Thinking: Encourage unconventional thinking, inspire inventive solutions, and question traditional housing practices to drive positive change.

Requirements:

  • Knowledge and Experience: Possess knowledge of community safety principles, crime prevention strategies, and relevant legislation. Minimum of 2-3 years' experience within a customer service environment, working for a Housing Association or other public service organisation, in a capacity involving face-to-face interaction with customers, resolving difficult issues.
  • Skills and Qualifications: Detailed knowledge of Housing Law and full case management of ASB cases, including providing support to victims and taking legal action.

What We Offer:

  • Flexible Working: Our hybrid working model offers the flexibility to thrive in your role, with the opportunity to blend the best of both worlds.
  • Well-being and Confidence: We prioritise your well-being and confidence in your role, providing the flexibility you need to excel.
  • Optional 9-Day Fortnight Scheme: Compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight.


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