Product Support Manager

7 days ago


Preston, Lancashire, United Kingdom Volkswagen Commercial Vehicles Full time

As a key member of the Volkswagen Commercial Vehicles team, you will be responsible for ensuring the smooth administration of warranty submissions, including credits, claims, rejections, and goodwill gestures. You will work closely with our technicians to provide support and coaching, ensuring that repairs are completed in accordance with manufacturer requirements.

  • Key Responsibilities:
  • Administer warranty claims and ensure compliance with company processes
  • Collaborate with the Aftersales Manager to validate claims
  • Provide coaching and support to technicians to ensure high-quality repairs
  • Work with the team to identify and implement process improvements
  • Benefits:
  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Long service recognition
  • Discounts on products and services
  • Cycle to work scheme
  • Employee assistance programme and counselling service
  • Flexible working patterns
  • Car Benefit Scheme for employee or family


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