Store Operations Manager

5 days ago

London, Greater London, United Kingdom London Designer Outlet Full time

About the Role

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at London Designer Outlet. As a key member of our store management team, you will play a vital role in driving sales, improving customer experience, and maintaining the highest standards of visual merchandising and store operations.

Key Responsibilities

  • Lead the store team to achieve sales and profit targets, while ensuring exceptional customer service and a visually appealing store environment.
  • Identify opportunities to grow the business and improve performance through collaboration with colleagues and external partners.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work closely with the visual merchandising team to ensure clear communication and understanding between VM and store teams.
  • Partner with store management to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability for building a repeat customer base through unparalleled spirited service.
  • Complete daily/weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory levels.
  • Communicate with the Store Manager on sales drivers and discuss any issues/priorities to develop strategies to maximize business, ensuring weekly visual presentation action plans.
  • Analyze store-level reports and create action plans to improve results.
  • Assist with manpower planning, identification, recruitment, interviewing, and hiring processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff store and individual sales goals and other key performance expectations, sales results, and provide guidance on what is needed to improve performance.
  • Provide a great customer journey and achieve exemplary mystery shop results.

About You

  • You connect with consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust, showing a clear presence on the shop floor.
  • You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions.

About What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

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